FAQ (Frequently Asked Questions)

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   How do I place a claim for recovery with AEREN Debt Recovery Professionals ?

 

 

 

   How do I find out about the status of my account(s) ?

 

Ans: Once your account is accepted, you will be added to our online claims tracking system. Simply go to our Internet site and click on the "Client Login" button. Enter your individual user ID and password, and you will be taken to your secure status page where you can review the latest activities and updates on your account.

 

 

   Does your service have any hidden fees or charges ?

 

 

 

   How much do you charge ?

 

 

 

   What cities do you cover ?

 

Ans: We have large geographical coverage and cover almost all the major cities and all the places wherever courts are situated across India.

 

 

   How do I get started ?

 

 

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   Who will Compromise my claim ?

 

Ans: Only you can approve a compromise! We will do our best to get all of your money and we won't compromise your claim without your consent. If we get any written offer, we will communicate it to you for your decision. If we get any legitimate oral offer, we will also communicate it to you for your decision. Ultimately any settlement or compromise will be your decision.

 

 

   What personal involvement will I have ?

 

Ans: When we get a new file, we conduct our investigation and file initiation. As part of that process, we will call and interview you on the phone for relevant facts, information, ideas, and tactics. We try to develop a feeling for who our target is and what is the best way to attack the target.

 

We typically don't require an initial meeting with our clients as there is no need on our part to hold a face-to-face interview in most cases. You are not required to visit our office or travel. Of course if you wish to meet us, face-to- face, we will be glad to meet with you at your convenience.

 

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   How do you disburse proceeds from my collection ?

 

Ans: All money collected is deposited to our "clients trust account". After we are certain that the debtor's payment has cleared, the money is disbursed to you and to us. We don't get paid on contingent fee cases until you do so we are anxious to clear funds and disburse promptly. We usually disburse all cleared funds weekly.

 

 

   What if you can't collect for me ?

 

Ans: While we collect on most of our cases, in the history of our practice there have been some cases where we can't collect. Since collection is our business, cases are our inventory. We don't want stale inventory or non-current inventory. If we are unable to collect, your case will be returned to you promptly. If your case is returned to you, you can take it to any other lawyer you select and we will relinquish any contingent fee interest. If we don't feel we can collect, we don't want to keep the case and continue devoting time toward it without optimism.

 

Our only exceptions to waiver of contingent fees, if you request your case back after giving us a chance to attempt collection, is (as stated in our retainer agreements) when we are still actively pursuing a case and collection prospects are good or when a client directs us to discontinue for their own benefit, such as when the client has made a direct settlement and tries to avoid payment of our earned fee.

 

 

   Who will answer my routine questions ?

 

Ans: Your case is immediately assigned to one of our legal expert who will be available to you anytime you chose to call. The CEO and President, along with associate attorneys are always available by phone to discuss intake, tactics and strategy, collection prospects, settlement status and similar important matters with you by phone. You may request status information from the assigned paralegal at any time and you will usually get a regular status report which will include a follow-up date. we invite you to call us to discuss your case when you want. You are the client and we are here to help you.

 

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